Terms & house rules

Invers is a self-contained flat attached to our family home. We keep it for friends, family and people who have been referred to us, and we accept bookings at our discretion. It is not advertised on any booking platform, it is not a registered visitor accommodation business, and it is not open to the general public.

Because of that, none of the consumer protections that apply to hotels, motels or licensed accommodation providers apply here. You are staying in a private home as our guest.

$200 per night. That covers the room, the linen, the towels, the power, and everything stocked in the kitchen and bathroom. There is no cleaning fee, no booking fee and no service fee.

No GST is charged – we are not GST registered for this, because it is not a business. Your confirmation email is your receipt.

Payment is by card at the time you book, handled by Stripe. We never see or store your card number. Your dates are held for 30 minutes while you complete payment; if you do not finish, the hold releases and the nights go back on the calendar.

Once payment goes through, those nights are yours and nobody else can book over the top of them.

There is no cancellation policy, because we are not going to enforce one on people we know. Tell us as soon as you can and we will refund you in full. If you need to move dates, just ask.

We reserve the right to cancel a booking ourselves if something comes up at our end – if that happens you get a full refund and an apology.

Check in any time from 3:00pm, check out by 10:00am. The flat has its own entry entrance, and we email you everything you need to let yourself in a couple of days beforehand. There is nobody to meet – let yourself in.

• No smoking or vaping anywhere inside.
• No parties — it is attached to our house.
• Sorry, no pets in the flat.
• Strip the bed if you think of it, but do not worry if you do not.

The flat sleeps 2. Please do not have extra people stay over without asking first.

Accidents happen and we are not going to make a thing of a broken glass. If something significant gets damaged, we would appreciate you telling us and putting it right.

You stay at your own risk. We are not liable for loss, theft or damage to your belongings, or for injury, except where the law says we cannot exclude that liability.

We keep your name, email, phone number and booking history so we can run the booking and get in touch about your stay. We do not sell it, share it, or send you marketing. Card details never touch our systems – Stripe handles those.

Want your details deleted? Email jim.hoyle@windsorhardware.co.nz and we will take care of it.